Return & Refund Policy

Last updated: January 2026

Our 30-Day Return Window

Because every piece we sell is one-of-a-kind secondhand clothing, we grade condition carefully before listing — but we still want you to love what you get. If something isn't right, we accept returns within 30 days of delivery for store credit or a full refund to your original payment method.

Eligibility

• The item must be unworn since you received it and in the same condition it was shipped in, including any condition notes disclosed at time of sale
• Original tags or condition tags (if attached) should still be on the garment
• You must request a return within 30 days of the delivery date

Non-Returnable Items

For hygiene reasons, earrings and any item explicitly marked "Final Sale" in the listing are not eligible for return. Because each garment is one-of-a-kind, we cannot offer exchanges for a different size or color of the same item — only a return for refund or store credit.

Restocking Fee

There is no restocking fee on eligible returns initiated within the 30-day window.

How to Initiate a Return

1. Email support@recoveringhipster.us with your order number and the reason for return
2. We'll send you a Return Authorization and mailing instructions within 1–2 business days
3. Pack the item securely with your Return Authorization number written on the outside of the package
4. Ship it back to the address provided in your Return Authorization email

Return Shipping Costs

Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped or item materially different from its description). In that case, we'll email you a prepaid return label at no cost.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 2 business days. Funds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable except when the return is due to our error.

Exchanges

Since each garment is one-of-a-kind, we're not able to offer direct exchanges. If you'd like a different item, please return your original purchase for a refund or store credit and place a new order for the piece you want before it sells.

Defective, Damaged, or Wrong Items

If your item arrives damaged in shipping, or isn't what you ordered, contact us within 7 days of delivery at support@recoveringhipster.us with photos. We'll send a prepaid return label and issue a full refund or replacement at no cost to you.